Terms, privacy & cookies
Last updated: October 2026. The Scottish Golf Journey is a trading name of The SGJ Group Ltd, a company registered in Scotland, company number SC904997. Contact: info@thescottishgolfjourney.com · 07721 374201.
Booking terms
These terms apply to every booking with The Scottish Golf Journey (“we”, “us”). By confirming a booking you agree to them. Nothing in these terms affects your legal rights as a consumer.
1. Our services
- We provide golf club hire, airport and golf transfers, chauffeur-hosted golf days, Beyond Golf rest-day tours, and executive and VIP chauffeur services in Scotland.
- Passenger transport is carried out by licensed private hire operators and drivers. We will tell you who is providing your transport if you ask.
- We do not sell package holidays, green fees, tee times or accommodation. You, or your tour operator, book these separately and directly with the provider.
2. Quotations and confirming a booking
- Quotations are valid for 14 days unless we say otherwise.
- A booking is confirmed when we have received your payment or deposit and sent you a written confirmation by email.
- Please check your confirmation carefully and tell us straight away if anything is wrong.
3. Prices and payment
- All prices are in pounds sterling (GBP) and are the total you pay for the service described.
- Club hire: payment in full at the time of booking.
- Transfers, hosted days, Beyond Golf and VIP bookings: a 25% deposit to confirm, with the balance due 30 days before the service date. Bookings made within 30 days are paid in full at booking.
- Parking, ferries, tolls, admissions, tastings and meals are extra unless your quotation says they are included.
4. Cancellation by you
Please cancel by email to info@thescottishgolfjourney.com. Cancellation charges are based on when we receive your email.
| Service | Notice given | What happens |
|---|---|---|
| Club hire | More than 7 days before hire | Full refund |
| 2 to 7 days before hire | 50% refund | |
| Less than 48 hours before hire | No refund | |
| Transfers, hosted days, Beyond Golf, VIP | More than 30 days before | Deposit refunded, less a £50 admin fee |
| 14 to 30 days before | 50% of the total price is charged | |
| Less than 14 days before | 100% of the total price is charged |
Because our services are booked for specific dates, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply. The cancellation terms above apply instead.
5. Changes
- We will try to accommodate changes to dates, times or pick-up points, subject to availability. Any change in price will be confirmed before it is made.
- Extra stops, changes during the day and waiting beyond the time included may be charged at the rates in our price list.
- Airport pick-ups include flight monitoring and up to 60 minutes of waiting from the actual landing time.
6. Cancellation or changes by us
- If we have to cancel, we will offer you an alternative or a full refund of what you have paid us for that service.
- We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, road closures, accidents, strikes or government restrictions. If this happens, we will do our best to help and will refund any service we cannot provide.
7. Travelling with us
- Vehicles carry up to the number of passengers and bags confirmed in your booking. Please tell us about extra luggage in advance.
- No smoking or vaping in any vehicle. A valeting charge of up to £150 applies if a vehicle is soiled.
- Drivers may refuse to carry anyone who is abusive, or whose behaviour puts the driver, the vehicle or other passengers at risk. No refund is due in this case.
- Please be ready at the agreed time. Waiting beyond 15 minutes (60 minutes for airport pick-ups) may be charged.
8. Our responsibility to you
- We will provide our services with reasonable care and skill.
- We are not responsible for losses that were not foreseeable, for business losses, or for the cost of services booked with other providers (such as green fees, hotels or flights).
- We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.
- We recommend that you have suitable travel insurance, including cover for cancellation and for your own golf equipment.
9. Complaints and law
- If something is not right, please tell us during the service so we can fix it, or email us within 28 days. We aim to reply within 5 working days.
- These terms are governed by Scots law. If you live elsewhere in the UK, you may also bring a claim in the courts where you live.
Club hire agreement
These terms apply to every hire of golf equipment, in addition to the booking terms above.
1. Handover
- The person named on the booking must show valid photo ID at handover.
- We take a card pre-authorisation of £250 per set. This is a hold, not a charge, and it is released when the equipment is returned complete and undamaged.
- Please check the set at handover and tell us of any missing item or damage there and then. We will note it on the handover record.
2. Your responsibilities
- The equipment remains our property. You are responsible for it from handover until we collect it.
- Use the equipment only for playing golf and practice, and do not lend or sub-hire it to anyone outside your group.
- Keep the equipment secure. Do not leave it unattended in public places or visible in an unattended vehicle.
- Tell us straight away if anything is lost, stolen or damaged. For theft, please report it to the police and give us the reference number.
3. Loss and damage
- Normal wear from playing (for example, scuffs, ball marks and grip wear) is not charged.
- Loss, theft or damage beyond normal wear is charged at the reasonable cost of repair, or of replacement with an equivalent item if it cannot be repaired.
- We will send you an itemised list with photographs before taking any charge. We may take charges from the pre-authorisation and, if the cost is more than £250, invoice you for the balance.
4. Return and collection
- Have the equipment ready at the agreed collection time and place.
- If the equipment is not available for collection on the agreed day, each extra day is charged at the extra-day rate in our price list. If equipment is not returned within 3 days of the agreed date and you have not contacted us, we will treat it as lost.
Privacy policy
This policy explains how The SGJ Group Ltd, trading as The Scottish Golf Journey, uses your personal information. We are the data controller. Contact us about privacy at info@thescottishgolfjourney.com.
What we collect
- Enquiries: your name, email address, phone number and the details you send us about your trip.
- Bookings: names of the people travelling, pick-up and drop-off details, flight numbers, hotel names, club preferences (handedness, flex, height) and any notes you give us about access or luggage.
- Club hire: a record of the photo ID you show at handover and the card pre-authorisation reference. We do not keep copies of your card number.
- Payments: handled by our payment provider. We see the payment reference and amount, not your full card details.
Why we use it, and our lawful basis
- To reply to your enquiry and prepare a quotation: steps taken at your request before a contract.
- To provide and manage your booking: performance of a contract.
- To keep accounting and tax records: legal obligation.
- To deal with complaints, protect our equipment and defend legal claims: legitimate interests.
- We will only send you marketing emails if you have agreed to receive them, and you can unsubscribe at any time.
Who we share it with
- Licensed private hire operators and drivers who carry out your transport. They receive only what they need, such as names, times, pick-up points and flight numbers.
- Service providers who help us run the business: Google Workspace (email and documents), Formspree (website enquiry form), our payment provider, and our accountant.
- The police, insurers or courts, where the law requires it or where it is needed for a claim.
We never sell your information.
International transfers
Some of our service providers, including Google and Formspree, may process data in the United States. Where this happens, the transfer is protected by appropriate safeguards, such as the UK–US Data Bridge or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.
How long we keep it
- Enquiries that do not lead to a booking: up to 2 years.
- Booking and payment records: 6 years after the end of the financial year, as required for tax.
- Club hire ID records: deleted once the equipment is returned and any charges are settled.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to have it transferred to you or another organisation. Email us and we will respond within one month.
If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.